We are STILL trying to close our refinance loan after 3 months. They have lied to us about interest rates, closing dates, etc. Etc. They lost our file and made us sign things at LEAST 3 different times. They are incompetent and RUDE and nobody seems to care.
After you are out $395 for your appraisal and credit report and are 60 days into the process, they upcharge you 60% from what is on your Good Faith Estimate and want you to sign their "revised" HUD with new prices. They get you by the throat because you are so exasperated you just want to close already.
Avoid at all cost. Especially a woman by the name "SUE KRAMER".
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