We were first contacted by Centex in November. It is now February, and there is still no closing scheduled. We paid for an appraisal, sent all the forms in—often several times, because they kept getting misplaced. But it gets much better than that.in November, we were told to "stop paying our mortgage", because Centex was going to refinance us "any day".in December, we were told closing is "days away", and had a tentative date of 12/27.12/27 came and went, and no closing. Ditto 1/31/04, despite repeated similar assurances in between.
We sent the documents they requested several times. Always got lost or misplaced. Sent some documents triple. Always told closing was "days away", but 3 months later we aren't near to close.
Now, 3 months later, they are ordering our taxes from the IRS and want us to fill out that form—for the SECOND time—just to make sure we're not lying. All this for a variable interest loan with worst terms than our first?
For a company so en-guard about dotting the "i"s with us, they still haven't sent a good faith RESPA, despite being asked to several times.
My word: watch out for this company.in my opinion, they tell people closing is "days away" and "don't pay your mortgage", because they want to make you ruin your relationship with your primary mortgage company. That way, you have no choice but to refinance with them.
Watch out for this company. That is all I ask.
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