Bank of America is by far the most crooked bank I have ever dealt with. I opened an account to take advantage of the Keep the Change program they offer. It was the biggest mistake I could've made. First they have a system in place that is so deceptive. I was never really ever technically overdrawn.
However the way they have everything set up they first recharge every authorization before posting the ones that have cleared. They of course go by the highest amount first and they even charge overdraft if they cant transfer money for the keep the change program. I was charged numerous $35 fees for them to transfer pennies from one account to another.
I never went into the negative at all. I also had a savings account with them along with two checking accounts and there was enough money in all of them to cover any charges. It all came down to using their debit card.
It's all predatory and deceptive practices and after reading other people going through the same thing I took action. I filed a small claims suit against them for $2956.00.
I would have thought this would get their attention. I was contacted by a rep from their legal department. She tells me she is going to research it and get back to me. Well she never did. I showed up to court and they didnt and they were properly notified.
The judge couldn't believe a bank could charge that much in fees until I showed her my statements. One month the total alone was $1100. Well once I got my judgement I tried to contact their legal department and you cant. They dont give out that number if you call any branch or toll free customer service number.
Well today again fed up with everything I searched again and came across the CEO's executive customer relations number 704... The women was friendly which was suprising and she took down my info and said an investigator would call me once they researched it. Well not even 20 minutes after that call I get a call from the same women from the legal department in Tampa.
She said she was finally done with her research and wanted to talk to me about settling the case. I told her I already got a judgement I want paid. She argued and said they would fight it. I said go ahead and asked why no one showed up and why so late calling me back. She didnt have an answer. I even agreed to settle for $500 less and she said no they are going to fight it.
Well I live in Ohio and any corporation would have to hire a lawyer to represent them. I am calling her bluff. They are not going to pay a lawyer to fight when they dont have a chance to win but thats what she told me.
So furious with the phone call afterwards I immediately went online and filed a complaint with the Attorney Generals office, the Federal Reserve Consumer Help Dept, and the Comptroller of the Currency Administrator of National Banks. I wish I was an attorney I would get a class action suit against them.
I now plan on enforcing my judgement which means that any assets owned in the State of Ohio by Bank of America is subject to seizure and garnishment. They have 15 days to respond before they have to again appear in court for a hearing. I am kinda excited that I fought back and I would suggest anyone else do the same. It cost me $49 to file the suit and whether I collect or not I know I didn't just bend over and take it.
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