Last Month I subscribed to a services by ClickThru but decided to cancel it. Its not my first canceled subscription and Im very clear on how to cancel a subscription.By the end of the month, I began to receive failed charges on my Debit Card (I only load cash if needed) and I emailed paypal 3 times about it. But the reply was late and they didnt really seem to understand what I was telling them. I was trying to tell them, THE SUBSCRIPTION HAS ALREADY BEEN CANCELED, why is it still charging me, luckily I didnt load cash into my card. I received some reply (very late replies).
I noted something weird on my cancelation date it was dated back to 1969. I thought it was a bug on paypal side, and I told them thru my email. Yet they didnt seem to care. I loaded cash into the debit card because I need to pay my active subscription services, but without my consent, ClickThru canceled subscription charged me 9.99 USD. I was very mad, and I claimed it as unauthorized transaction. Think about it, i told paypal several times in my email about that condition, I told them they might have bugs in their system, because the cancelation date was in 1969, and there is nooo way i can cancel it, because its already located under CANCELED subscription. How can I cancel a canceled subscription? Lucky enough Click Thru returned back my money.
But im really mad, because on 3rd June, the CANCELED Subscription again charged me 14.99 USD but this time Click Thru wont refund my money and paypal only sent me an email to tell me how to cancel an active subscription. But my problem is this subscription is already canceled! How can I canceled a canceled subscription! I am helpless. I contacted paypal many times but the respond was slow and they didnt seem to care.
As for Click Thru how dare they refuse my Claim when they didnt even issue receipt of my unauthorized payment! The fact is i didnt purchase anything and its stated in my History Order in Click Thru.net my last purchase was 4.99 which was a month ago. The 14.99 is not even in the Order History!
This is not a purchase but rather a bug in Paypal system. Yet their staff never have the time to listen to what Ive been saying.
Brunei
Tutong
Brunei Darussalam
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