I have been a customer of Comerica Bank for about 25 years and have noticed that in the last two years their fees have become excessive.
I recently (in the month of May) incurred $1,000 in overdraft fees through usage of my debit card with my checking account. Many of these fees were caused by other overdrafts. Although, I monitor my account daily on line they claim that there are some differences in actual posting date and that reflected on line.
My contention is that if you have exceeded your balance the charge on the debit card should not go through, but obviously this is a way for them to charge their excessive and what should be illegal fees.
I have contacted Jeff Saunders, whom the manager at the Fisher Rd. Branch reports to, His secretary promised he would return my call by the next day. That was three days ago, and to date I have heard nothing.
I had tried to hook up overdaft protection to one of my savings accounts back in April. I had spoke to a girl named Brenda at the Fisher Rd. Branch and initiated the overdraft protection. She indicated that she would be sending a signature card. The next thing I know (back in April) I receive some overdrafts. I called and spoke to Brenda, and she tried to claim that I should have known that overdraft protection would not be established until a signature card is returned. I then asked her to send another sig. Card—it never came. I also asked that those fees be waived because I felt that this was an error on their part and they would not budge.
In fact, I will give you an example of their customer service. About a year ago I was getting nowhere with them on an issue and told them that I would be coming down to the branch immediately to speak to the manager, Terri Pausby (not sure if that is the right spelling). When I walked through the door, I saw her back running down the hallway to the back of the bank. When I asked for her, I was told that she was busy.
Hey, that's customer service for you.
Because the the $ involved I will take this to my state and congressional representatives. I have a feeling that there are a lot of people being ripped off by this scam at Comerica Bank. Needless to say I will be removing my money.
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