Complaint / review text:
As soon as North Fork bank became capital one I started receiving Uncollected funds fees totaling over $350 ($35 each) The concern is that i have Overdraft protection for $1000 that's been working for 15 years since i opened account. And as soon North fork got renamed overdraft protection loan account doesn't do anything.
Every branch i went to advised me that it's not supposed to be that way and i should get the fees refunded, but only my branch can do it. So i went to my Ave U, Brooklyn branch and spoke to the senior client service rep Linda Medici. What she has explained to me is that overdraft protection only works if you have 0 or negative balance. But Once you deposit a fresh check and you have a balance but it's not available for a few (3) days. That your overdraft doesn't work. This in my opinion is just not logical. If you have 0 that overdraft protection will automatically move money from loan account to checking. But if you have a fresh deposit made it will not cover the payment. And it resulted in 10 uncollected funds fees. This really doesn't make any sense to me. My banking was always the same for 15 years. I get paid for freelance work in big chunks but every few month. So the balance slowly comes down to $0 and they I make a deposit. And often it goes into negative. That why I signed up for overdraft protection. And now with capital one Overdraft protection just became useless.
Anyone else experienced this problem?