On March 11 I attempted to make a $1000.00 payment on my credit card account I have with Bank of America. The normal online system was not working at that time so I called the help line and they directed me to another web site called "easypay.com". I made the payment and thought everything was fine until I checked my account activity on line on March 25th. To my surprise, due to a routing or account number error with my bank the $1000.00 payment had been charged back to my card along with a $39.00 late fee.
I immediately called an account representative and he explained what happened with the routing/account number and agreed to waive the $39.00 late fee and credit me back $164.00 of interest charged to may account because of the error. At that time I questioned why I had $519.73 of charges that were showing as a cash advance as I had never used the cash advance option on this card. The interest rate on a cash advance is 24.99% apr. As compared to 15.99% apr which is the normal rate on this account. He said he would move that out of that area and into the lower interest rate options as the whole error had been resolved and that I was not to worry about it.
On April 1 I rechecked my account and found that I was only credited $19.50 on the late fee and not the full $39.00 as promised and the $519.73 was still being charged the 24.99% as if it were a cash advance. When I asked about the account reps that said it would be taken care of she said they lied to me.
I contacted the help line again and spoke to the supervisor, Sally Tordoff, and she informed me that it could not be moved out of the cash advance interest rate, they would not refund me the rest of the $39.00 late fee, and that I was at fault for being late with the payment. I offered to pay of the $519.73 at that time so I would not be subjected to the 24.99% rate until the account is paid off. She said that was not possible. She admitted having problems with their webiste and even at that time I could not make a payment because the site was not working correctly. She actual;y wanted me to use the "easypay.com" web site again.
I have been a customer with B of A since 1988 and this is very poor treatment. The $519.73 at 24.99% apr could add another $2000.00 in interest I will have to pay over the life of this loan. This is just another way for B of A to to rob from the customer.
0 comments