I have been a loyal customer of Wamu for several years. I have always paid my payments online, on time, and for greater than the minimum amount due. When Chase took over for Wamu they stated that they were unable to transfer the account information and that I would have to enter all of my payment information again. I did this, including re-entering the information to confirm that it was correct. I later received a postcard in the mail stating that they had not received the payment and were adding a late charge (as it was now late) as well as a returned check charge (even though the payment had never gone through). They stated the reason for this was that the bank reported it as an "unknown account" and that I should contact my bank for further information. My bank stated that they did not receive a request for payment from Chase and that I should confirm that the information Chase had was correct. I tried to contact them by phone and was told that the wait time would be greater than 10 minutes and that I should try again later. I then used their online email contact form and submitted a request for more information. When I tried to access my payment account information it would only show the last 4 digits of the account number (which were correct). I received a response from the bank stating that due to the large number of inquiries they would respond in 24 hours. After 2 days, I still had not received a response so I sent another email. I finally received a response stating that the charges were valid and would stand but that they could not give me any of the banking information online. I would have to contact the customer service number for that. I contacted customer service via telephone and was informed that they could not confirm my banking information either. When I explained the problem, they stated that they could not tell me what THEY had but that I could give them the correct information and they could confirm it. When I repeated the correct account number, I was told that "No, that is not what they had". I asked how it differed and they would only state that the last 4 digits (which I could already see online) were correct but that something else was wrong but they couldn't tell me what it was. There is no way that I could enter the information incorrectly more than once. This is obviously a way for them to collect more fees from a "new" customer. After reading other complaints listed here, it appears to be a universal problem. And why should Americans support our banking system??? I say, no more bailouts!!!
0 comments