Usacomplaints.com » Business & Finance » Complaint / Review: Amazon.com - Shipping & Customer Service. #451659

Complaint / Review
Amazon.com
Shipping & Customer Service

While purchasing fresh or used textbooks, Discis, DVD's in one of Amazon.com's little suppliers, a person emerges 3 shipping options: Standard Delivery, Fast U.S. And Worldwide.

Within The USPS guide of rules, Common Delivery is flatly understood to be Parcel Post price, nothing else.

Media Mail service isn't provided by Amazon, but Media Mail may be the support many Amazon little suppliers are providing Amazon clients to be able to preserve their profit profit. Media Mail support charges less that Parcel Post or 1St-Class price, and requires significantly longer for that cargo to provide to its location than either Parcel Post or 1St-Class email.

For instance, just one guide delivered Parcel Post or 1St-Class from NY to Honolulu may usually achieve its location in 7-10 times, while a guide delivered Media Mail price may usually consider 29 days or even more— a distinction of months. And delivery Media Mail, the extended transit time (as much as 6 months, cross-country) indicates higher threat of harm to the cargo with recurring handling and running, and also the program available examination of Media Mail, to which Package Post and 1St-Class aren't issue.

The client pays for Regular Delivery, described by USPS rules as Parcel Post service, however the client gets Media Mail Service.

I called Amazon Customer Support, and was informed that to get a merchant to randomly choose to vessel by Media Email once the client has taken care of Regular Delivery, is flatly against Amazon plan. But every Amazon little merchant I Have created to or spoken with, claims that Amazon really shows that vendors ship via Media Mail. Additionally they protest that Amazon continues to be eating into increasingly more of the little merchantis revenue border using the costs and fee it removes, which it is ineffective worrying about it to Amazon. Therefore Amazon tips its little suppliers, and these little vendors cheat the clients consequently.

A person may claim with one of these little suppliers about that problem till they are orange within the encounter, but usually, you receive nowhere. Basically, you receive no aid from Amazon, apart from a recommendation for their a z Promise, which doesn't protect this problem. Producing out an Amazon criticism type isn't only time intensive and useless, as no reaction or motion from Amazon uses it, but Amazon limits clients to distributing 5 problem types within their lifetime business model with Amazon!

The very fact remains, that in many press dealings, despite the fact that the Amazon consumer pays for Regular Delivery (Parcel Post support), they nevertheless do not get their product for months, simply because theyare getting cheated with Media Mail Support from the small suppliers.

I Have found it useful to alternatively purchase the press straight via a little merchant Amazon has outlined as getting the product, without going right through Amazon at-all, or even to contact the little merchant in front of producing the purchase on Amazon and obtaining a promise from their store to ship 1St-Class or Parcel Post for that Regular Delivery charge paid to Amazon, which several have now been prepared to do.


Offender: Amazon.com

Country: USA

Category: Business & Finance

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