Having reviewed my paper statement today, I was surprised to see a billing transaction of $77.94 charged against my credit card for Match.com services! I personally went on-line and cancelled this service after my initial 6-month contract ended, which began on February 11!
To my horror, I was advised that I could not receive any refund for the prior years (of non-usage nor personal subscription), other than the most recent billing, which I had to argue to receive the refund!
How is it, that a supposed "reputable" service can under-handedly continue to charge my credit card account for "services" which were unwanted & unsolicited. The Customer Service agent I spoke with today (Jessica), was able to confirm that there had been no personal activity initiated by me, since my "subscription" ended in August!!
I have chosen to pay bills electronically & not depend on paper statements which unknowingly may have reflected these unsolicited charges, unbeknown to me! This practice is not acceptable and it will not go unreported to those agencies which service the goodwill of the public!
I am requesting that ALL charges since my original subscription ended be refunded to me without hesitation. I find that good conscious will not allow me to accept anything less! I appreciate the opportunity to express my frustration & extreme disappointment with the business practice of Match.com!!
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