Complaint / Review
Match
Deceptive cancellation policy no empathy ripoff dallas texas

Be careful signing up for Match.com! They state you have 72 hours to cancel your membership but will not issue you a refund unless you send letter via registered mail.

I signed my mom up for Match.com but cancelled within 72 hours. I received an email confirmation and thought that was enough.

After 30 days, I received my credit card bill and was surprised to see a $34.99 charge. I learned today that to be refunded the charges I would have also had to send in a letter within the month. (instructions in the "fine print" when signed up; not at all in the email confirmation) They said by cancelling within 72 hours I just prevented the automatic billing the next month.
Even though we did not use the service other than the first day (and the representative at Match.com verified this on-line) they refused to issue a refund because we didn't follow the proper procedures.

It was clear we did not use the service and I cancelled within 72 hours yet all they cared about was keeping our payment! Very poor business practice and customer satisfaction! WE WILL NEVER NEVER CONSIDER MATCH.com AGAIN!

Marie
Deer Park, Illinois
U.S.A.