Complaint / review text:
I was a Match member and was rarely using the service because I was in a relationship. I signed up for a 6 month membership. At the end of my membership I was billed without warning or notice 137.00 dollars which automatically signs you up for another 6 months. While I understand that Match states that they automatically sign a member back up in their policies at the beginning of the service I find this to be poor business practice. How does Match know what I have been doing for 6 months? Whether or not I enjoyed or even used the service on a regular basis? If I was ready to come back at the time the service ended? In my case I was not issued a refund because I sent 1 email the day it expired! I find this to be poor business practice. Now I'm forced to use Match even though I don't feel ready to go back on. I have used I have used service since I was told there was no way I will receive a refund and now I want get a six month guarantee so that I don't feel ripped off! James H. The
Supervisor I spoke with only pointed out things I was doing wrong on Match instead of really listening to my concerns. He also pointed out several times that I used the
Service the day it expired... 1 time. This is ridiculous and I want a refund until I'm really ready to come back. I would like to choose when I'm ready to go back on Match.
Match should not choose when a customer is ready. Like I said I feel like I'm forced to
Use the service because I paid for it. Although I understand you want to prevent an interruption in services maybe notifying the customer and introducing a survey to determine whether or not they liked, used, or were successful with Match would be nice. Please consider my request and my concerns.