I have been with Citi Fi since 12-27. They financed my Suburban. I made online payments monthly for the first 10 months. Then the internet started messing up. I called and it was fixed. After that I could only make phone payments. On 2-11-09 I made my usual payment. Then on 2-12-09 they took it upon themselves to take out a payment for me. I never authorized an automatic draft. They want my bank statement and a bank letterhead stating that they pulled out the money by accident and that they are responsible for the overdraft fees that I have incurred. No one will help me, and they keep telling me everything I do not want to hear. The service department is apparently in another country. I told them that I was going to record my conversations, and then the supervisor went silent and would not say another word.
Stay away. Luckily my bank is treating it like fraud and I will get the fees and my money back, but it will be another 8 days before it is all said and done. Pick another company before you use them for your financing.
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