I have had my account with CitiAuto since 2005 for my 2003 Toyota Camry for 2 years I had no problems with anything but then Citi Auto changed their payment processing and there system which in turn caused them not to draft from my checking account for 3 months. Citi Auto and I caught the problem and Citi waived 2 payments and I paid the 3rd and switched to another bank for my auto payment all went well for another 2 yrs until just today 12/15. Today my wife calls me at work and ask who Santander is and why would they send a questionaire about there service and she called them and they told her they bought our Citi account in September and we had not made our payment since 9/26/10 and I called and check our account and it they were right that it had not come out. Well my problem with this is I was never notified of my account being sold, never being notified that my payments would stop, and its a week before Christmas and the money I thought was being AUTOMATICALLY taken out was in fact not being taken out. To make matter worse I called Customer Service to see what could be done and was told "To be an Adult and Pay My Bills" and I asked where is the courtesy call or courtesy Certified Mail that my AUTOMATIC Payments would stop and was told "There Not In The Business of Courtesy they are here to Make People Like Me Pay Their Bills". I work in Banking and this was quite frankly the absolute WORST Experience with A Company a so-called Customer Service and just overall lack of respect for people when the company themselves are the ones who did not notified in any way of what was happening. The customer service that was telling me I have a responsibility to contact and update information asked me my address and had my address from a year ago on file I gave her tonight 8:36pm EST on 12/15/10 my address for where I have lived since February and told her Citi Auto sent me receipt each month and then went on to tell me I was lying since I used to get receipts from Citi I should have noticed something and contacted them but would not let me finish to tell her I just assumed it was either PAID OFF or simply another change in processing. I thought the money was in the account but my assumed that it was already taken out and has used most of the money for either Christmas or other bills. I told Customer Service that I would let them put in on the back of the loan but I do not have the money to pay for Their Mistake, I do NOW however realize never to ASSUME that Automatic Payment arent automatic and Banks Errors cost me and the worst time...
0 comments