I authorized a payment for $1,129.00 on May 26th of 2009 via the GE Online Service website. I have come to learn that my actions of "Auto Pay" did not initiate an instant automatic payment, but change the settings on the monthy automatic payment. The option for single payments was then removed from my account summary navigation options. My authorization of payment was made 22 days before the end of the promotional period on June 17th of 2009. An automatic payment was processed on June 10th but was not the $1,129 I had setup on May 26th. The payment was not processed until after the promotion end date and for much more than I authorized, including incurred finance charges as well as other fees. The online payment system is not intuitive nor conventional, it's design is misleading be it intentionally or unintentionally.
I was promised that any fees and finance charges associated with my GE Money account would be waived if I made a payment of $1,129.00 immediately by phone. The payment had been made. GE Money did not honor it's end of the agreement. The fees have not been waived and no record of that promise has been kept by GE Money.
In summary:
* I was promised the account be settled in exchange for $1,129. This did not happen.
* The online payment system is misleading giving GE Money a maximum of nearly 2 months before payment is processed while the option to make one time payments was removed from my online account summary navigation options.
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