I wish that I had read about this website and/or product prior to ordering. If something sounds too good to be true, it usually is. I ordered the product for the supposed 4.95 shipping charge and after ordering and not receiving the product in a timely manner, my card was charged for $44.95, NOT $4.95. I called and cancelled the product, called my credit card company with a dispute and when the product FINALLY came in — I marked return to sender and gave it to the postman to return to this shady company. I even cancelled my card because a lot of the complaints stated that they were charged additionally. I received a letter from my credit card company on January 23 stating that my dispute was resolved and nothing further needed to be done by me. Yesterday, I received an email from a Ryan Williams telling me I owed the $39.95 for these products because "I should have opened the product to obtain the information about properly returning the product." Since I did not, he stated that I am liable for this amount and that if I don't pay it today it will be sent to collection through his supervisor. I explained the timeline to him and his response was that there were 2 yellow boxes that I checked (I guess I did it without knowing) and that I "ordered" hoodia water and some other product that I most certainly wouldn't have ordered. He had me go through the process on the website to show me and when the two yellow boxes didn't appear, he directed me to another one of their products at colopure.com to show me the 2 yellow boxes. I told him that I was not paying for something I cancelled (he stated he did not see my cancellation in his "call notes" and so to him I didn't cancel the product and still owe it. I told him that was absurd and that his company is acting fraudulently and he stated that if I didn't pay the $39.95 by next Friday, he would have to turn it over to his supervisor, Kevin Harper. I asked to speak to Kevin Harper who shockingly wasn't in the office today and Ryan stated that I wouldn't want to talk to Kevin because he is not as nice to people as Ryan. Ryan further told me that my dispute with my credit card company was denied. I pulled out the letter telling me that it was resolved and closed and he told me that I needed to recheck with them because my dispute was denied and that I owed the money. It's absurd! The call concluded with Ryan telling me that his call was out of courtesy to resolve the matter.
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