Never heard of company or product... 4.95 s/h chg "appeared" on credit card... Called number on chg card item listing to question them... Said I HAD ordered product "trial"... Even though I disputed order they would not refund money... Were VERY INSISTENT I had indeed ordered product... Said they had "proof" in form of verified USPS delivery confirmation, etc... Cancelled account to prevent any further shipments/charges. Called Credit card & they did a courtesy credit for the 4.95.
Following month another chg on credit card... 39.95... Called again... They said I had not returned "trial" product within specified time... Again explained I had never ordered anything from them... Had never heard of them or their product before... Had no idea even of what the product was I had supposedly ordered, etc... Again they stated they had "proof" of my order and USPS delivery confirmation. I again cancelled my account and got a confirmation number this time.
Again called credit card to dispute additional chg... They enterd my cancellation confirmation number into my case file and are submitting a complaint to Acaia-Pure... Also informed me they were "familiar" with Acaia-Pure but left it at that... Easy to read between the lines on that comment!!! And told me Acaia-Pure usually responded to inquiries promptly with "sufficient" info to enforce chg and I'd probably end up liable to pay them.
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