I began using Innovative Accounts Management in 2004 at the suggestion of the office manager of the private mental health care office where I practice. At that time, they had not experienced any problems with IAM. I spoke with Michael LaHaye in the GA office (3535 Old Milton Parkway Alpharetta, GA 30005. Mailing address PO Box 768000 Roswell, GA 30076 and original business address in 1996 at time of incorporation 9925 Haynes Bridge Rd. Suite 200-110 Alpharetta, GA 30202) who faxed me over the forms I would need to fill out to place an account in collections - which I did.initially, IAM great. I received two checks from them for monies collected and regular reports. For this reason, I continued to send all of my accounts to them. It was not until I received a report notating several accounts that had been collected or "settled" (the latter had not been discussed with me and which I would not have agreed to such a small amount) that I realized that numerous accounts had been collected but that I had not received a single check since the original two I received in March. I called the number for Michael laHaye numerous times leaving message after message that were never returned. Also tried to email him. No response. Googled the company and all I saw was law suit after law suit. I was completely devastated. Call me naiive but this I could not fathom - stealing the money that I paid you to collect!!!??? They collected over $1500 of which I have received $199.99. I finally called the number on the report and was pleasantly surprised to get a person - Chuck Dunn. He apologized and assured me he would take care of it. Here I cut and paste because my story is the same as the others who have dealt with Chuck Dunn: "To date, they have recovered well over $1000.00 and have never sent us a check, only a print-out to let us know the status of the accounts. Some have paid off, but patients cannot be seen until the money is applied.innovative has given me 'the check-is-in-the-mail' excuse, as well as 'I know a check was sent, but it has not been cashed, so we are re-issuing a check and over-nighting it.' Another excuse was 'We had something set up wrong in the computer, but I have it all straightened out now and you'll be receiving a check from our Georgia office.' After trying for 3 weeks at 2 day intervals, now 5 days straight I have talked with the manager, who ALWAYS puts me on hold immediately, then I ask him about the 'excuse for the day.'
Today was the last straw. I called Mr. Dunn, told him I did not receive the check as promised by 'over-night' service and that if we did not get the check tomorrow, our attorney would be in touch with him. He promised to call me with the tracking number, because he stated he KNOWS the check left yesterday. He has my personal cell number, so there is no excuse NOT to call back... It stays in my pocket. Of course, he did not call back, so I went 'Googling' and found this website. I immediately called him back and told him that the Better Business Bureau and our attorney WOULD be in touch, after reading the complaints on his company. I told him I had been 'presented' with consumer complaints concerning IAM. He again promised I WOULD have the check tomorrow before noon". The expected date of arrival of the check was December 4. It is now February 4 and no check. My next step is to file suit in a court of law. I have already contacted my attorney and will send a letter by the end of February. If anyone else wants to file together, let me know.
Nancy
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