Gave 100 collections account to Innovative in October, with some trepidation, but only gave them small amounts to collect. To date, they have recovered well over $1000.00 and have never sent us a check, only a print-out to let us know the status of the accounts. Some have paid off, but patients cannot be seen until the money is applied.innovative has given me 'the check-is-in-the-mail' excuse, as well as "I know a check was sent, but it has not been cashed, so we are re-issuing a check and over-nighting it." Another excuse was "We had something set up wrong in the computer, but I have it all straightened out now and you'll be receiving a check from our Georgia office." After trying for 3 weeks at 2 day intervals, now 5 days straight I have talked with the manager, who ALWAYS puts me on hold immediately, then I ask him about the 'excuse for the day.'
Today was the last straw. I called Mr. Dunn, told him I did not receive the check as promised by 'over-night' service and that if we did not get the check tomorrow, our attorney would be in touch with him. He promised to call me with the tracking number, because he stated he KNOWS the check left yesterday. He has my personal cell number, so there is no excuse NOT to call back... It stays in my pocket. Of course, he did not call back, so I went "Googling" and found this website. I immediately called him back and told him that the Better Business Bureau and our attorney WOULD be in touch, after reading the complaints on his company. I told him I had been 'presented' with consumer complaints concerning IAM. He again promised I WOULD have the check tomorrow before noon. The expected date of arrival of the check now is August 14. Will update site asap.
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