Hi
I am BOFA customer.
There has been a random transaction of deduction of monthly maintenance fee on my checking account. I work in US since last two years and my salary gets deposited in this account. Still, this monthly maintenance fee has got deducted from my account randomly 5-6 times. I called BOFA cust service multiple times and every time they assured me that the amount will be refunded and they said they will put a note of my conversation regarding this on my account. But the amount never got credited. I have lost more than $25 in such way in last two years. Again this happened in November and I kept calling customer service and they said they cant do anything about the previous amounts since it is more than 90 days on those transactions but they will refund the recent one. Again it was not refunded. Recently I called BOFA two weeks back and they said I need to go to Bank and only the Bank center can see the transactions and they can refund me. I went to the Banking center today and the manager kept telling me that it is too late now since it is more than 90 days she can’t do anything, She said she can not find any notes of my conversation with customer service center.instead of sympathizing with me and trying to find out solution, she kept asking me the name of the customer representative and the time of the call. I have called cust service more than 10 times, Am I supposed to note the name of the cust rep each time? This is ridiculous. I mean, who does that? And if she does not have the resource to find the notes of my conversation with them on my account, what good the name and the time of the call do? The manager knew that whatever deductions have happened were wrong but she did not agree even after I told her than this is my salary account and I have been working since last two years. I was expecting she would at least say that the charges were wrong and she can make sure they do not happen again but instead she kept saying that she can not do anything because of the law of 90 days. I was not asking her to refund my money from her own pockets. Her attitude was rude and it clearly seemed she did not want to help or find any resolution. I finally asked if she can check the setup of my account and try to find if my account was wrongly setup because of which I am being charged the monthly maintenance fee but she said she does not have access to that and not trained to do so. And she was calling herself manager of the banking center. I was highly surprised and did not know what to say. Finally she said she can send email to concerned department to research this problem. She did not take my account number nor my name and since it was bank's closing time she got up and indicated that I should leave. It was obvious that she would not send any email about the research request without my account number and name. I had no choice but to leave. She moved on to open the Bank's closed door and I left. I am sure now that nothing is going to happen about the money I lost and I don’t know what to do if they again charge me the monthly maintenance fee. This has been my worst experience with BOFA. I really regret having an account here.
Thanks
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