Complaint / review / scam report
Capital One
Closes CC account but keeps credit available and sends statements. 2 Years Trying to Close Permanently

Complaint / review text:
Credit Card activity ceased in September 2006. Made last payment in October 2006 along with request to close account.

Was told that the account had to remain open for 30 days without any activity and then they would close.

Called back in November 2006 requesting to close. They said that a charge appeared on my statement. I forgot that I had an old web host that was still charging. I changed the card associated with the Capital One credit card and waited another 30 fact I didn't call them back until March of 2007.

I called and verified that no other activity happened on the card and again requested that they close the account. They said it was now closed and that I wouldn't receive any more statements.

I have received statements every month since. Every other month I call Capital One to ask why am I receiving statements still if the account is closed. I am told that I shouldn't be receiving anything since the account is closed. However, every month I receive a statement along with a blank check to write a withdrawal from the account, which is a scary thought.

Anyway, I'm still working on getting Capital One to close (for real) the account. So to everyone, enjoy "what's in your wallet" until you try and close the account.

Contact information:
Author: Contact with Author

Offender: Capital One

Country: USA   State: Virginia   City: McLean
Address: 1680 Capital One Drive
Phone: 7037201000

Category: Business & Finance


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