Tell me how in the year 2008 we have a main branch in Monroe ny that is not handicap assessible. Do you know what a teller says after i have to assisted my dad who is legally handicap upper a set of step where he can not even hold on to the handrails because their too thick and he has arthritis in both hands. Then after the hassle of getting up the steps we go to the teller and tell her what just happen and how it was very difficult for my dad to come inside. She says " well the new building will be handicap assessible" Great but how does that help me now. Then to top it off we were treated as if we didn't matter and when ask to speak to branch manager he was to busy to help and there was nothing that could be done He didn't even come out to the office to access the situation. How can people be so cold, rude, and uncaring of a persons situation. A long term customer doesn't matter away more. What does matter is how much you can give them and then they might be able to help. So unless you are very wealthy do not open a account with M & T bank because customer with a set income or hard working family are not the kind of customers they want. So watch your money with M & T they are crooks.
0 comments