When my TV service ceased to work properly, Direct TV replaced a unit that was determined on the phone to be defective. The replacement box was shipped with no indication of add-on charges. The system failed to work with the new box. A subsequent service call by a service rep determined the unit was not defective. After the service rep rewired the setup, the original box was determined to be OK. The service rep told me, "keep the box."
When I moved to a complex that did not permit dishes, even though the replacement box had been returned to Direct TV, Direct TV charged me a $400 cancellation fee. Multiple calls and explanations did not help. It appears that they routinely ship new boxes to assure continued billing.
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