Usacomplaints.com » Business & Finance » Complaint / Review: Direct TV - Unauthorized billing. #364719

Complaint / Review
Direct TV
Unauthorized billing

When TV service ceased to work properly, Direct TV replaced a unit determined on the phone to be defective. The replacement box was shipped with no indication of add-on charges. System failed to work with new box. A subsequent service call by a service rep determined unit was not defective. After service rep rewired the setup, the original box determined to be OK. The Service rep told me "keep the box". When I moved to complex that did not permit dishes, in spite of the fact that replacement box returned to Direct TV, Direct TV charged me a $400 cancellation fee. Multiple calls and explanations did not prove helpful. It appears that they routinely ship new boxes to assure continued billing.


Offender: Direct TV

Country: USA
Site:

Category: Business & Finance

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