Today I wrote a message to customer service at BB&T to ask why I had an overdraft fee and to let them know my feelings of stealing from folks that trust them.
Example: Thurs. 10/09/08 my online balance 130.00. Thurs day evening I made 3 transactions with my card total of 21.00. Fri morning 10/10/08 my account says 109.00 and lists Pending transactions. 11:50 AM Fri 10/10/08 I make a deposit of 623.00. Fri nite I check on line, Now avaliable 209.00 with the 3 pending transactions still pending They (as a favor) made 100. Oo from my deposit avaliable.
Sat. Morning 11:00 I check online!!!
Now I have 438.00 as avaliable,
During the night my insurance payment went through 121.30. So, ok, but there is an overdraft fee of 35.00 AND the 3 pending balances from Thurs night are still in the pending folder.
What the heck!!!
So, they charged for the insurance that by the way is NOT due till the 11th of the month before they posted my check.
I just had a talk with the bank in person the week before for this type of thing, the customer service rep had the deer in the headlight look when I ask how does this type of thing happen.
This week, I purposely did not buy gas, or use any money to avoid this problem, and stay out of the hole. Didn't work...
That's my story, Now who is the joker that posts the rebuttals on our complaints, a BB&T executive collecting Our money 35.00 bucks at time...
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