Hi i would like to submit a complaint about Wells Fargo Bank. I know only one complaint is ineffective but hopefully this adds to the pile of complaints made about this bank. Ive been banking with them for about a year now and have noticed dwindling customer service, obvious changes in their insufficient funds policy, as well as a mysterious transaction policy.
Basically, the first issue i have with them is their insufficient funds policy. Ive made credit transactions 2-3 days before i had the sufficient funds in the account. I check online every day and the transactions havent cleared before i put made the deposit. I was never charged for any uncleared or pending transactions as long as i made an adequate deposit (to cover the charges) by 4pm of the day the transactions clear. Last week i made a few credit transactions on thursday (March 12th) and friday (march 13th). I deposited enough money to cover the transactions on saturday (march 14th) around 2pm.
I checked my account online saturday (as well as the previous days) before and after i made the deposit. The charges i made the previous days were still pending and i was not charged any overdraft fees. I checked sunday (march 15th) and it showed my charges were still pending as well as my deposit. When i checked my account online today (monday mar. 16th) i noticed they charged me overdraft fees for every deposit.
I called Wells Fargo and they said that the transactions cleared on (Fri. March 13th), even though they showed pending when i viewed my account on that day, next day and didnt clear until monday. Keep in mind these CREDIT transactions were made on that day or the day before. NO CREDIT TRANSACTION I HAVE MADE HAS CLEARED IN TWO DAYS EVER!
Opon calling Wells Fargo i asked if any changes have made because i stated "there is an obvious inconstintency with your banking procedures" and the representative from the company told me nothing has changed since i started my account (male rep-didnt get name).
Second, i have an issue with their transaction policy that i have noticed in the past 6 plus months. Keep in mind this only happens when my balance is low (below $50.00). Ive made transactions in the past and its usually something small in the range of $2.00 to $30.00 and i new my account was low but i had enough money to pay for them. Like i previously stated i check my account online often (almost every other day) and upon suspicion, I noticed these transactions will be "pending" on my account and then 2 or 3 days later the charges mysteriously dissapear.
At the same time raising my avaliable balance. I didnt catch these charges when i went online because they werent there and i hadnt seen them before and it mistated my avialable balance. I only caught on when i was charged for strange overdraft fees a week later. I started checking my account online meticulously when my account was low. Im am certain that the bank does this only to manipulate the customer to think they have an "avaliable balance" than they what they actually do have.
When i called and asked about this they said that the transaction was going through verification even though these transactions were made from liable sources like grocery stores and merchants as well as companies that i have made transactions through the same acccount before.
So the question is..."Why would they suddenly have to verify these transactions even though the source is legitamite and i had SUFFICIENT but low funds in my account at the time of the transaction?"
Overall these inconstincies and tricks have cost me at least $500.00 to $1000.00 in the past 6-12 months. You can see now why im making the complaint.
Thank you for your time,
Michael *
Mike
hemet, California
U.S.A.
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