I had a bill set up to be paid automatically out of my checking account. All was good for 1 1/2 years. Then, in May, they took out more than the Bill said was due and it overdrafted my account ($27/$97). I called Customer Service and the lady that was helping me was very nice. She told me all I had to do was set up a Stop Payment for $30 and it would be good for 6 months. So, I did that, said good bye and felt all warm and fuzzy and safe inside.
June went by with no problems. July comes and I checked my balance and found that I was overdrawn again. There was a charge by the company I had put a stop payment on with my bank - and the bank paid it!!! I immediately went to the branch in my hometown. The person that helped me there refunded my over draft fees ($175) and told me that she would submit a complaint about the stop payment being paid in the amount of $152.84. She also told me not to believe anything I was told by Customer Service, which I thought was odd...
Last week I was contacted by an 800# from my bank. They said I was overdrawn and when was I going to take care of it. I told the girl on the phone my story, she said, Oh, i will get in touch with someone immediately and have that taken care of right away.
Today, my phone rang again from an 800#. It was Wachovia. I thought they were calling me to tell me they had it all taken care of and all was well... Not the case at all. It was a new girl. I explained to her the same thing I explained to the girl last week and added that I was told it would be taken care of. The girl on the phone today said she didn't know why that girl told me that, I have to call customer service myself to take care of that.
She connected me. I told my story again to someone who sounded like she just came off her shift being the warden at the state penitentiary (not nice). She proceeded to tell me that I had to talk to the 'Dispute Team' and connected me. I talked to someone named Ali (at this point I figured I had better start asking for names).
Ali told me that I had to fill out an Affidavit form, available at any branch. I will take care of that tomorrow. I will update this complaint if anything else comes from it. I do not have much faith at this time... By the way, the company that ripped me off in the first place was Imagine Master Card... Don't trust them either! I love this website!
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