Recently, I shipped a pair of shoes to a buyer with full tracking information. The buyer stated that she received the package with empty contents. I called her local post office to inquire about the package, which showed that the item had been fully shipped, and spoke to a man. The man at the post office stated that they were not aware of any damaged or lost goods relating to her address and tracking number.
The buyer filed a claim stating that the goods were "not as described," and she won the case. According to the seller protection policy, the item was covered, as I shipped to her confirmed address, etc. Yet PayPal reversed the payment.
I have since filed her debt with a collection agency. Any one of us can do this for free. They will not charge unless they collect, and it can be done online. I think that if all of us take this type of action, we can limit and reduce the number of fraudulent chargebacks. Perhaps place a disclaimer in your eBay auction listing about the consequences of PayPal buyer complaints when buyers do not return the goods.
Another option, if I can't recover my money from the buyer, is to file a debt collection against PayPal. Yes, we can do this too! They are not the only ones who have this mechanism available. What they can do, we can do. So let's band together to reduce fraud. Tell me what you think.
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