Sellers beware. I sold an item in Italy, and I stated in two different places on my listing that the seller is not responsible for lost or damaged items if insurance is not purchased. The buyer refused insurance. The return policy was 7 days. The buyer contacted me about three weeks after the item was sent and stated she never received it. It was sent First Class (per the buyer's request) with no tracking number. I thought you could track a package overseas with a customs label (I was wrong).
About two months after the item shipped, the buyer contacted me and said she received the item broken. I contacted the post office and was told there was nothing they could do because they had no way of tracking the item and no insurance was purchased. I contacted the buyer and informed her. She filed a dispute with PayPal and sent photos. The photos she sent (and this was pointed out to me by the post office) show that the item was broken and only half of the packing material was there, but the box it was shipped in was not.
I contacted PayPal and eBay and informed them of this fact and of the statement about insurance that I have on all my listings. I have heard nothing from eBay, and PayPal refunded the full amount to the buyer and put my account in a negative balance. I contacted my bank and have stopped any transactions from PayPal.
I have sent other items packaged the same way with no problems. I always mark items with FRIGALE in 1 inch red letters. As a seller, I did everything I could to get the item there in one piece, especially when insurance is not purchased. Why did PayPal refund the money when the insurance statement was on my listing and the buyer knew about it?
It seems that this buyer has made two buys from sellers (me and another), and with the other seller she stated she never received the item, and that seller refunded her money. I will never do business with PayPal again.
So to all sellers: it does not matter what you have stated on your item page or in your policies, PayPal will refund, and eBay just does not care. They do not even bother to contact you back. Sellers beware.
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