My credit card had not been used in several months. I received an offer by mail: use your card at department stores, wearing apparel stores or electronic stores within a 90-day period and receive a 5% rebate on purchases. The offer had no limits or restrictions modifying store types in any way. I agreed to use the card on those terms.
I used the card at Micro-Center (a 21-store chain of electronic stores doing over 1 billion dollars per year). Citi paid only a 1% rebate. Citi claimed, afterward, that this particular merchant had not participated in their offer. Citi absolutely refused to reconsider, in spite of the fact that there was no advance notice to me by Citi that this obviously "electronic store" was not included in the offer.
The rebate lost was less than $8. Citi's credibility with me is now at zero. To prevent any recurrence of any further fraudulent treatment, I (we) are closing our credit card accounts with Citi. $8 will definitely not induce me to change my mind.
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