I have been a Citi Bank card holder for 26 years, and somehow I was late on my payment last month for the very first time. My interest rate went from 9.9% to 29.9% just like that! That is loan sharking robbery.
I called customer service (outsourced to India) after being on hold for 14 minutes and was told, "Yeah, you got Jacked. It's in your agreement to do this... You now have to pay 6 months of 29.9%, then we will review your account."
No help at all! Where is the justice? I am not done with them. The Business section of the LA Times is very interested in the story as a feature, with thousands of other Citi complaints... I guess I am not alone... California Consumer Affairs recently told me that banking issues are now the number one complaint.
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