I have tried to obtain a loan modification from World Savings for six months. They informed me in August that I had been approved but they needed to speak to my employer. They told me they would contact me regarding the status of my request. When I did not receive anything from them, I called to check the status of my modification and was told that my employer never returned their call (which is totally untrue) so therefore I did not receive the modification. I explained to them that my employer had called and left a message so they agreed to allow me to resubmit documents and reapply. They told me that this would take at least thirty days.
On September 17 I resubmitted the requested documents. On or around September 25 I received a Notice of Default in which they informed me not to pay my mortgage payment because they were demanding full payment of arrears and any thing less than the total amount demanded would not be applied as a payment and would not stop the foreclosure proceedings. I contacted World by fax (10/15/07,11/2/07,11/20/07,11/30/07,12/5/07 and phone several times asking for the status of my modification but was ignored. On December 4 I made an online complaint and received a generic response that due to the nature of my loan I would need to call the 800 number listed in the emaill. I called the number and explained that I had been contacting World Savings regarding my modification and could not get anyone to acknowledge my request. I explained that the Notice of Default had been filed on 9/12/07 and that the three (3) month deadline was near so time was of the essence. I was then told that in order to finish processing the modification agreement I would need to submit updated bank statements. I submitted the required documents the next day, 12/6/07.
On December 10, two days before the deadline, I received a call from Hilary in the loan modification department informing me that they were denying my request. When I ask her what basis she said "because we do not believe that you have the ability to pay the mortgage". I explained to her that I had deposited over $10K from one month of sales to my checking account from a new business that I had just started. She then told me that I had not adhered to the requirements of my first modification in August. I told her I never got a modification in which she responded "well that's our decision". This person is the same person who originally informed me in August that my modification had been denied because I had been given one in November. When I told her this was not true she faxed over confidential documents from another lender's modification. I called her and told her that she obviously had me confused with someone in which she politely apologized and asked me to shred the documents. I decided to keep them in case I needed proof of her incompetence.
I am afraid that I have no alternatives now because of World Savings manipulative practices of foreclosure. They are well aware that I have equity in my home and as much as this should help me in keeping my home, I fear that it is more of an incentive for them to take it.
If anyone has any suggestions as to how I can stop them from foreclosing, please advise ASAP.
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