I've been fighting with CitiFinancial for over three months to get my account posted as current for a payment that they said they haven't received.
I've spoken with at least EIGHT people to correct their mistake. At first, I spoke with Monica (1.800.753.3673), who said I had not sent in the correct balance, which was $15.00. After I sent that in, it was always something else. After each call, I always asked, "Now, is there anything else, and is my account up to balance?" and the answer was always yes. Then a few weeks after that, the harassing calls started, saying either I was late or they never received my payments.
I spoke with an Adam. He said he saw where they had posted one of the payments to escrow and that he would have them repost that payment and that all late fees would be corrected as well. Later, I called back to make sure that was done, and Dinh Nguyen (1-877.779.8058 x52637) assured me that it would be done. To this date, my account is still in the negative. I've spoken with Garcia, Mandy, Rebecca, Jill and Margaret. There's never a need to speak to a manager or supervisor (you'll either get hung up on or put on hold to listen to music for 10-20 minutes).
I have spoken with Kim Johnson (rude at its best) at 1.877.779.8058 x52351, who says that she is the account manager for my account but she can't find the missing payment and repost it to the account. Last week I spoke with her, and her comments to me were "WHAT" and "HURRY UP." Needless to say, I went off. Kim transferred me to her manager, "Koby" (rude as well), at 1.877.779.8058 x52725, and he stated that because the "August" payment was never received, it was my job to prove that it was made.
Well, I had the bank pull all my checks made out to CitiFinancial for the year. Needless to say, that "August" payment was received by CitiFinancial and posted to their bank account, but my payment was never posted to my mortgage, and as of today it is still considered delinquent.
My last attempt is to contact the Director of the Phoenix district, by the name of Kim Peterson, 14415 South 50th St., Phoenix, AZ 85044, as well as to contact the Attorney General to start a proceeding against CitiFinancial and its practices.
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