My check to a shoe store was declined due to Certegy Check Services not insuring the shoe store payment of my check in case of insufficient funds. Later the same day, the same thing happened at my local gas station where I always fill up my car, but in this case I had to get out my credit card, which I don't like to use often, because I had already pumped my gas. Once again Cetergy was sited as the reason they would not accept my check.
So I went home and called the toll free Certegy number given to me by my gas station, to no avail. I wasted about an hour on the phone trying to talk to a human being instead of an automated menu. I got no information what so ever that gave a reason why my checks were denied. Then I googled the company and found this usacomplaints.com website and started reading every one else's similar tales of embarrassment and inconvenience.
Next I called my bank and got a hold of a manager within seconds and told him my tale. He looked up my perfect history with the bank for almost ten years and was mystified as to why Certegy would incorrectly label me. He had me mail the information my gas station had given me, and tells me we might have to open up a new account on Monday morning. He also checked out usacomplaints.com and read the same alarming stories I had. I don't know how this will resolve itself, but I am all ready for a class action over this erroneous company that seems to do what ever it wants without repercussion for the harm it causes. I am sending a letter to my gas station and the shoe store asking them to rethink using this company as their insurer for checks. What next to do, I'm not quite sure yet.
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