Hi I usually make my payments on time. On the occasion when I do make a late payment I get harassed in a strange way.
I have, in the past notified CashCall that I was not going to be able to make my payment on time. That the payment will be a few days late. I tried to make arrangements, but they say ' when our computer system has you scheduled, there is nothing we can do to stop the payment from hitting your account.'
So I make payment arrangements with them to pay it a few days later. So they hit my account. I get my usually $30 NSF fee. Then I usually get an email from Cash call saying that the will automatically deduct this from my account, usually a day after I make the arrangement. I call back. I say I already have made arrangements to MoneyGram them the payment. The tell me again, once it is in the computer system, there is nothing they can do to stop it from hitting my account.
So if I would have made the arranged payment a day earlier, the automatic computer payment will hit my account anyways, charging me another $30 NSF fee. I call CashCall back and ask them why were arrangements made for me to pay via MoneyGram, if the computer system was going to automatically deduct this from my account. They told me they have 3rd parties trying to collect the payment also, and that they are commission based so most of the time they disregard any notes on the account. Here is where the harassment start.
On the day that the computer automatically takes the payment out and is reflected by my balance, I start getting calls again to call CashCall to make my payment. I call CashCall up and notify them that the payment was made and the money is already taken out of my account. Then say, again, that there is nothing that they can do, that the computer will still be auto-dialing my number to make arrangements to make the payment.
I get 2-4 call per day, every day for about a week. I keep telling them that the money is already out of my account and to stop calling me. The tell me that the just took me out of the auto-dialer and that I will not receive any more calls. I still get calls, every day. If I notify CashCall that a payment is made, and taken out of my account, can they still keep calling me 2-4 times a day for payment? That does not seem right to me.
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