Before Bank of America bought out MBNA, I never had one issue in over twenty years. Since their takeover I've had nothing but problems. Each incident has involved mistakes on their part or representatives giving incorrect information - both of which I have had to pay dearly for!
The second injustice done to me involved paying my bill online. The payment did not go through even though their tech support people told me they see where I went in and made a payment! When the payment did not come out of my account I called to see what the problem was. They told me that my payment was late (even though I've never had a late payment of any kind in over 50 years!) and that my interest rate was now increased from 3.99 to 19 per cent. Each rep I spoke to was nasty, rude, would overtalk me and not let me say anything and then would hang up on me! The supervisors were no better. They do not stand behind what the reps tell you so the best thing is to get away from this company and never go back.
I've also spoken with several attorneys about this matter who have told me that their practices are deceptive and widespread and they hear this sort of complaint several times a day. This is backed up by the number of complaints I've seen here on usacomplaints. Coms. One can only imagine how many people have been ripped off and have not had the wherewithall to make a complaint!
They do not care about their customers; only the money they can squeeze out of them. What happened to the old-fashioned common courtesy of yesteryear? Let's ban together and get a class action lawsuit against these criminals. I am calling an attorney now!
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