Complaint / Review
Chase Credit Card
Late fee and promo rate charged after website payment failure

Original payment failed to post due to Chase website problem. Chase Internet dept. Corrected problem and told me to pay again - but would notate account so I would not be charged for a late fee or change in Promo Interest rate. Over a month later I was told that the Promo dept rebilled me the late fee and interest - costing me hundreds of dollars.

I was told I can't speak to the Promo dept!