I was contacted by United Debt solutions advising me that they could save me money. I talked with a representative and gave him my checking account information so they could withdrawl funds from my account. He also said he was going to send me a contract to fill in and send back to him.
I never recieved this contract in the mail. I was then called and a message was left that they did not have the correct account information so they couldn't withdrawl my funds. I felt that because they never sent me a contract and they did not get my correct account number that I did not want to use a company like that so I went with another consolidation company. WELL 2 months later 2 charges of $641 was taken out of my account from United Debt Solutions.
When I called them and inquired how they could do this because they did not get a signed agreement nor did they have my account information correct. They informed me that that they had a verbal agreement and that they went back into the recorder conversation and they found their error with the account information.
I told them they never sent the contract. They told me that they did and I need to take some responsibility for this and that the payments were authorized. I argued and send a letter to their review board advising of the situation and they replied back to me with it was a verbal agreement. Well I did take some responsibility and I left that situation alone I just cancelled my account.
Well on July 12 I was reviewing my checking account information and I found an unauthorized withdrawl of $641 from United Debt Solutions from July 9. I immediately called United and they advised that this was an accounting error and this has happened to many of their ex-customers. I asked them to please put my money back. They said that it had to go through their accounting department and it would take some time. I advised I didn't have time I needed the money back in my account ASAP. Well they appologized and said they would try to expedite this.in the mean time I had automatic withdrawls and many small charges that I had made against my banking account. I had ended up with 17 in sufficiant fund charges against my checking account for the total of $542. When I advised them of this and the fact their may be more because of their accounting system error they said they are working on getting the fees reversed.
It is now August 19. I finally got the $641 back into my account but I have found out that United and my banking institution are still in a dispute over the $542 in sufficient fund charges. So for a month I had lost a total of $1183 and all I got was an I am sorry and a we are working on it excuse. I hope others read this and I hope that there does end up being a class action suit against this company because I will definately be one against them.
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