Our mortgage was sold to Ocwen shortly after we bought our home. Our first run in came a year after the purchase when our insurance called to say that our insurance was not being paid for. It was 2 months behind. Ocwen, did not report to us that they were no longer paying for this and we had to come up iwth 2 months worth of insurance on our home and work it into our monthly budget from here on out.
Next came the phone calls saying our payments were late. They were late by a week. We had been late before like this and never had received a call. Plus there were NEW fees being added on all the sudden as well.
In November, we paid our mortgages (we have 2, one is very small and one is just a little higher). I made the checks out and rounded them both of to the next highest hundred dollar amount. BOTH checks had the loan number on them. These checks made our loans current. My husband, who is working out of state, just now received a phone call saying we are late with our payment AND we have $500 in late fees FROM FEBRUARY and other months through out the year and we are just now being told about them.
Another thing we are looking into is on their website when we check our accounts, the payments we made on 12/7/06 are there, but the smaller of the two has the amount for the larger of the two tacked onto it as well. So ONLINE it is saying we paid an extra $600 for our small loan! We have printed this off. Oh and online, the total "late fees" for both loans for the whole year of 2006 is under $100. This is all NOT adding up.
My husband and I feel that when we do pay in full and get caught up, Ocwen finds ways to make us pay more. They make up fees and other charges to get money out of us. We will be fighting this and looking for another company to refinace with as soon as possible.
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