I have been a customer of BOA for about 5 years now. Recently someone took my id and began creating accounts with paypal to charge items. I called BOA and was told by their fraud/claim dept that they would not file a claim and that I had to contact the merchant. Thankfully paypal did research and found that someone had stollen my id and created another account, and even that their security had flagged the account a day prior but was just waiting to see if I would contact them. Paypal returned the money to my bank account that this theif had taken. Now bank of america is refusing to reverse any overdraft fees associated with the fradulant charges, my bank was 60.00 positive before the fradulant charges, saying now I have to contact the merchant for those as well. I had previously emailed BOA asking about the overdraft fees being returned to which the reply was let us know when the money for the fradulant charges has been returned.
As a customer I feel ripped off once again. First by the identity theifs and second as a consumer by the bank. I feel this is just another way to get money and rip off the consumer.
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