I saw a charge on my online banking statement that I did not recognize. I called the number (800-972-8094) that appeared with the entry "National Plat." and as mentioned in numerous other consumer complaintss was connected with an automatic system where no live person could be contacted.
If you attempt to speak with a customer service rep you get a recording that repeats "Thanks for continuing to hold, you call is important to us". I pressed the key for "Information about my account" and the recording said I applied for an account with them and agreed to the Terms and Conditions even though I never gave any information about anything.
I first saw the charge on Friday 8/19/06 for $49.95 to NATIONAL PLAT. On Monday 8/21/06 there is another charge for $129.95 to NMB PLATINUM for CC APP FEE. I called my bank 5th 3rd and filed a dispute on Monday but since this 2nd charge I called off work and am going to the bank this morning (Probably to close the account.
I was able to call my banks 800 number this morning and lock the account until I can get there and fill out the proper forms, I will update with the outcome later.
Let me be clear, I have not ever applied to this company in any way. I have never heard of them before this weekend. I never gave them my account number. I have not authorized any transactions in any way with either of these charges and do not know how they got my account and routing number.
My bank did tell me the charge came through the Interstate Net Bank whose phone number is 856-675-6161 and the company that sent through the charge has and ID number of 0800011940. It is too early to contact Interstate but I will update this report with any more information
Steve
Huber Heights, Ohio
U.S.A.
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