My oldest daughter subscribed to Direct TV. Then, because she needed to move to another city in order to provide better for her children, she had to let her subscription go. Instead of working with her, Direct TV turned the account over to Allied Interstate.
She has been job hunting, and she has offered to pay what she can and has asked for a current bill. She is called daily, sometimes more than once, and told that the bill was sent and that it is her problem if it did not arrive. She only wanted a copy of the bill, and she would gladly make this situation right. She has never had any intention of not paying. But instead, they just call her daily, making the stressful situation of raising two young children, job hunting and managing her very limited finances even more of a burden.
Harassment of those who really want to make the situation right is not the way to ever handle getting the money. Any one of us could be out of a job tomorrow with limited finances. Working with those people creates a feeling of goodwill, and through word of mouth your business increases. Most people are very open to making the situation right. Allied Interstate gives Direct TV the feeling of not promoting that goodwill. I realize this is just my opinion, but if someone would just work with this child calmly instead of harassing her and creating even more stress in her life, she wants to do the right thing, and they are making it so hard for her to do that.
All she has asked for is a current billing statement. In April of this year she did work out a payment plan with Allied Interstate and gave them her bank account number, asking them to deduct monthly toward what she owes. Today (June 7), they called her and told her that they were not able to deduct from her account and began the harassment and threats again. When she asked why they were calling her two months after she set it up, they told her that it was not their problem and that she should have known and contacted them. She wants to work this out and pay off the bill, but they are making it impossible for her to do that, just threats, always threats.
0 comments