Wells is screwing yet another customer with their f... ing overdraft fees! I have 3 different checking accounts with them, and for the most part things have been o.K.
I've always been able to get things reversed because I am persistant. I don't take no for an answer. I keep calling back until I get someone who is sympathetic.
Once I had some fraud on my account due to Axys national bank taking any amount of money out of my account that they wanted to. I normally notice things right away, but had been very ill with autoimmune problems and on Morphine for severe Arthritis pain. I have been on it for over 2 years now. So life is difficult every day.
Over the course of a year they took out $1300 in fees. I got the runaround for over six months. Always keep track of your reference numbers, who you talked to, the date and which phone bank they are with.
I called almost every day. I finally found an employee on a message board that said she would help anyone who needed help with a problem they hadn't been able to resolve. I called her, and lo and behold, they were all reverseed that day! I hope she still has her job and didn't get into any trouble over this. I have worried about it many times. She was really nice.
Other than that, I haven't had many problems with them and have recommended many friends to them over the last 51/2 years.
My problem this time startd last November. On the 22nd I checked the website as I do everyday. I realized that there were 5 pending transactions that I needed to cover. So I went to the bank before 4:00 P.M. That day and made an $80 deposit. The five debits totaled $25.16. There was more than enough there.
The next morning I checked and there were 5 fees of $33 each! They were not there when I made the deposit. You guessed it. I had 4 more come in the next day for $50.46. Now of course, I'm $226.58 overdrawn! They hit me for 16 fees at $33 each and several $5 continous OD fees. And they have the nerve to charge you $2 each time you call the phone bank to get help.
I have made deposits every time I could to take care of this. Now they are taking money out of my other account to cover the fees and have left us with no money for a whole week.
I have no money to buy food for my 4 kids, nor my pain medicine. When you have to be on Morphine, you don't just quit taking it. You get very ill and go through withdrawels. Not to mention the pain and danger of having a heart attack.
The other thing I hate is the runaround you always get. Call the 800 number, and they tell you to talk to the branch manager. They say she can reverse fees. Then she says to call the 800 number, as only they can reverse. Different answer from everyone all the time. I know they do this on purpose. I believe oit is to make you so frustrated that you just give up.
Since they wiped out all of our money again we will now have checks bouncing on the next banking day. And they don't even tell you when they are going to do this. But it is usually on a Friday.
So if you have a similar situation, take all of your money out before closing on Friday.
I think that there should be a lawsuit filed just for the fact that you waste so much time calling everyone at Wells and getting the runaround. No one knows anything there. Anyone out there interested in doing this? Let me know. I'm sick and tired of them. And it isn't helping my blood pressure either. Very high the last few days.
And I need to go to Spokane, Wa. To help my parents who have both had strokes. They were counting on me, and now I have no way to go out and make money, being disabled now with this damn Arthritis. I only hope my disability gets approved this week so I have some income.
Please let me know if you have had a similar experience and what you did to resolve it.
Thanks
0 comments