» Miscellaneous » Would not close account after several request and caused 50 pts off credit report

Complaint / Review
Capital One
Would not close account after several request and caused 50 pts off credit report

My husband and I opened a small account with capital one several years ago, we hardly ever used the card but kept it opened Feb of 2008 I tried to make a payment on a 75.00 balance and was told that because they had word that our card may be used we needed a new card. I try to proceed and was sent to their fraud unit my husband spoke to them and they said it wasn't him they had no correct information on him so they didn't believe it was us.

We told them we wanted to close the account a made a payment, now they did take our money, a couple of months later we found out we had a balance of 283.00 that they would not tell us how it got there. We have requested several times for a statement and still have not recieved one. Once again we paid the amount and ask for the account to be closed and to be sent a statement on the charges and nothing.

I looked at our credit report again and it still has a balance and shows to be opened. We have been put on hold and never attened to, hung up on and spoke to very badly we don't kow what else to do because of this it has caused our credit to go down 50 pts and we had great credit before this. Capital One is a rip off!!

Offender: Capital One

Country: USA   State: Colorado   City: McLean
Address: 1680 Capital One Dr
Phone: 8008011164

Category: Miscellaneous


Only registered users can leave comments.
Please Register on our website, it will take a few seconds.

Quick Registration via social networks:
Войти через FacebookВойти через Google+