On 9/08 HSBC decided to make changes to my billing history and took our account and made 15 seperate transactions. Various monthly payments were reversed and then credited. One payment was not credited even though it was drafted from our bank account.
Unbenounced to us, collections calls us and asks us why we are 2 months behind on our payment. After sounding shocked we got into the subject. I have had to fax bank statements to try and clear up our payment history. Now they are saying that we still owe the money until the investigation is complete.
These people are amazing, we have to continue to jump through hoops because of their out dated billing system. We were on their EZ pay system until they started reversing payments and then decided we would pay ourselves to avoid the confusion.
Add all this to a secret pre-payment penalty of Three years! Yes, three years. Had we known that, we would have never signed the loan. It was only disclosed after the fact. Happy to report that the three years is up in April and we will Run not Walk to the nearest lender to get rid of these people.
STAY AWAY from HSBC. We started out with another company and our loan was bought by HSBC.
LaRue
Garland, Texas
U.S.A.
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