Wish I would have read all of these complaints before opening an account, but they were listed in a financial magazine so I thought it was safe. They probably paid for the spot in the magazine with our money!
I opened my account, and within days they had put a "hold" on all funds leaving the account. I'd been informed that I needed to send in an Affidavit of Identification in order to resolve this issue. I spoke with one agent that told me if I decided to pay for overnight service to them, I would have my account opened within an hour or two of them receiving the documents. Needless to say, I paid for FedEx to get it there (was there 16 hours after being sent) I've sent many dozen "bank mails", only to get pre-written replies back.
I've made at least six phone calls a day to the "security department" getting a different answer each time as to what is going on with my account. It would help if they would just keep the story straight and all tell the same lie. One individual fed me a line about September 11th causing this. Now if it were true that the bank had to make sure you are who you say you are, then they should do that before they approve your account, and let you put money into it. Not only did they let me put money into it, they let me set up a few payments to be taken out via BillPay. Needless to say, only one payment made it out prior to the hold being placed.
(just received a phone call from Carmen, saying she is at headquarters. Told me that she will make sure someone calls me within two hours; probably get one of the same un-educated agents I've already talked to, and not someone with authority.)
I asked to close my account due to this issue, and was informed that my account can not be closed until the hold is lifted.
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