I have had this account for well over a year now and actually had an account with them before this one. With the previous account I was very satisfied. I fell on some hard times and had to overdraft my account. The account was closed but as soon as I got money I went and paid the old account off and opened a new account with them since I had been so satisfied before.
I did not realize when I opened the newer account that the old account would be held against me for so long considering it was paid in full. There have been multiple issues where I wanted to do something with the bank and was refused due to the past occurrences.
Then, after having the new account for a year, I lost my job due to illness. I have had a minimal amount of money coming in and have had to overdraft my account on occasion to survive. I have the Overdraft Protection so I thought this would not be an issue. The money has always been deposited in my account within a day or two and they took their $34 for each and every occurrence. What I was not informed of was that this would also be thrown in my face at every given chance.
I finally received a large sum of money that has been owed to me. I have deposited checks from this business before with no issue and was originally informed that there would be no hold placed on the funds. Then they decided to put a seven day hold on the money. The teller even gave me a date of release being April 26th. So I made financial obligations and plans for MY MONEY.
Then after a few days they decided to place a seven business day hold on the money which should have only pushed the release date back by one day. I was frustrated but ok with it until they informed me that the first day, the date of deposit, does not count and neither does the final day. So their seven business day hold will actually take 13 days!!! All of this when I was originally informed that there would be no hold!!!
To make matters even more frustrating, the money was made available to my account just 48 hours after the deposit! The only thing stopping me from getting my money is the outrageous hold that my bank put on the check. When I called them and asked why they were doing this hold their reply was "It is our legal right due to your overdraft activity over the last several months." So paying the fees and fixing my account is not enough, I also am denied access to my own money for almost two weeks?
Yes, they have that legal right but it is not ethical or moral! That money sitting idly in my account is meant for me to seek desperately needed medical care. I need that money to get treatment for my illness with the hopes of getting healthy and going back to work. The sick thing is that the one place I trusted to care for my money is now denying my health!
I am reporting them on every front possible. Their actions are disgusting and I think everyone should know!!
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