Cross Country bank charged late fees for payments when the funds had already been deducted from my bank account.
When I complained, they stopped sending me statements. When I called for copies of all the missing statements, not only was I informed they would charge me for them, but then I never received them even though I confirmed my address on the phone with them.
I was charged for a credit limit increase I did not authorize. When I called them, they would neither decrease the limit, refund the fee and could not provide any proof be it tape recording or signature that I authorized the increase. The charge was not reversed.
When a couple other charges appeared that I didn't know what they were for, I could not get the charges reversed, held or any information on the "companies" that charges the card.
When they refused to address any of theses problems, I stopped paying on the account due to their breech of contract. Then I received nonstop harrassing phone calls - sometimes as many as 15 per day from their collection people. They stopped calling at illegal hours when I told them I was going to get a copy of my incoming calls and sue them for illegal practices by trying to collect outside legal calling times.
At the beginning I offered to pay the $850 I orinally owed them if they would close the account. They would not close the account and now I am still getting calls from a different agency every week for a $2000 balance. However, not one company has been able to provide me with a complete list of all charges deemed due.
For all the aggravation, illegal practices and harassment, I beleive the company owes me money, not the other way around.
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