I had a family auto policy with Liberty Mutual for l5 years. The first problem came in l990 when a woman at a flea market tried to pull a scam on my wife, saying my wife's car had run over her baby stroller. This woman pressed charges and over my strenuous denials to Mr. Paciulo that this incident had ever taken place, Liberty wound up shelling out 500 dollars to this lying scam artist.
Then in l998 my daughter was in a minor collision with another car. When I called Mr. Paciulo to tell our side of the story, he was rude and indifferent on the phone. Result: no action on his part to defend us and we were ruled at fault, so of course our premium went up. Finally in my wife moved to Florida and transferred her auto insurance to another company down there. Pasciulo's office never followed through with the State of Maryland on this, and the Maryland Motor Vehicle Administration treated this as a failure to notify cancellation of insurance, resulting in a l50 dollar fine against us.
I have no problem with Liberty Mutual as a company and in fact my son has continued with Liberty through another agent. They have been excellent at paying claims through this other agent. I'm just sorry that I drew the short straw in terms of choosing someone who could have cared less about me as a customer.
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