I was stunned to see that my interest rate on purchases had been hiked from 12% to 26%. I went overlimit and was late on payments twice, by a day or two. We have been dealing with an elderly inlaw undergoing cancer surgery (at age 83) and have taken extensive time away from home to help out in another state. Because of this, our affairs have indeed gotten a little mixed up. But, I object to 1) being allowed to go overlimit (why do they do me this 'favor'); and 2) being charged 35.00 each time as an overlimit fee, only to have the shockingly usurious slap in the face of more than a 100% increase in my rate. I was literally stunned. I called, and the very polite customer rep told me I could basically do nothing about it. I asked for a supervisor and was told I could appeal, by faxing a letter to a number (but not to a person, of course). If I requested a 'notification of action' I MIGHT even get an answer, but not likely a reversal. This sort of business practice ought to be a crime, and I intend to do anything I can do effect change in this system of permitted exploitation. Thanks alot, GWB and friends.
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