To all SSI seniors getting their monthly retirement deposit sent to Direct Express,
WHAT A TOTAL MISTAKE HAVING THESE TOTAL HEARTLESS IDIOTS HAVE MY MONEY, IT TAKES 1 TO 3 HOURS TO GET
SOMEONE IN CUSTOMER SERVICE IF YOU DON'T GET DISCONNECTED . I WENT TO A FEDERAL CREDIT UNION ATM SO I COULD WITH DRAW
$300.00 TO DIRECT DEPOSIT RENT MONEY, BUT THE TRANSACTION FAILED BUT THE FUNDS WERE CHARGED ANYWAY,
NOW AFTER CONTACTING THEM THEY WANT TO MAIL ME A DISPUTE FORM, THE CREDIT UNION HAS RETURNED FUNDS BUT THEY HAVE NO
RECORD, THEY SAY MIGHT TAKE 30 DAYS TO RESOLVE NO DISPUTE, THEY REALLY DON'T WANT TO HELP AND DON'T CARE HOW LONG THEY
CAN DELAY . WORST SERVICE AND SUPPORT POSSIBLE . MEANWHILE THAT MONEY PAYS MY ELECTRICITY, INTERNET, FOOD AND GAS BARELY .
THEY GOT ME UP THE CREEK, ALSO MOST PLACES ARE NOT ACCEPTING MASTERCARD ANYMORE .MY ADVICE IS TO OPEN AN ACCOUNT AT GOOD BANK HAVE A ATM VISA FOR THAT ATM AND MAKE SURE THAT BANK OWNS THE MACHINE, FOR BEST SERVICE .NOW YOU ARE DEALING WITH ONE PERSON TO RESOLVE
A PROBLEM . HAVING A CRAP CARD -NOT ACCEPT A LOT - NOT MANAGED BY A REAL BANK- IS NOT TIED INTO THE IN-HOUSE ATM -IS NOT WHERE YOU -WANT YOU NEEDED FUNDS . THE CREDIT UNION WAS GOOD TO WORK WITH ALASKA USA, FEDERAL CREDIT UNION, HOMER ALASKA
THE ATM WAS BROKEN AND HAD TO BE REPAIRED
64 YEAR OLD VIETNAM VETERAN NO HAPPY!
C LURUS HOMER, ALASKA
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